What currency are the prices do I see in the site?
All prices are in USD.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 1-2 days production time for your order to ship out, average shipping times are 15-21 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you have any issue, please email us at scrubssugar@gmail.com
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

How long does shipping take?

Shipping times vary as we ship worldwide from different fulfillment centers based on your location.
The average shipping time is 15–25 business days.

I entered the wrong shipping address. Can it be changed?

If you misspelled or auto-filled an incorrect address, please reply to your order confirmation email within 24 hours to confirm the correct address.
If the address is incorrect and not corrected within 24 hours, we are unable to make changes and no refunds will be issued due to incorrect address submission.

I have a question that wasn’t answered. Can you please help?

Absolutely! Please email us at scrubssugar@gmail.com and we will be happy to assist you.
For a faster response, please include your order number and clearly describe your concern.

How does local delivery work?

Local delivery is available Tuesday–Thursday for eligible Atlanta-area orders.

Orders of $75 or more qualify for free delivery.
Orders under $75 include a $10 local delivery fee.
Customers must be available to meet the driver at the time of delivery.

Where do local deliveries take place?

For apartments, gated communities, and secured buildings, deliveries are completed at leasing offices or designated common areas, unless gate access instructions are provided in advance.

I have entered an incorrect address what do I do now?
If you have misspelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email at scrubssugar@gmail.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 15-25 business days.

I have a question that wasn't answered, can you please help?

Absolutely! Please send us an email to scrubssugar@gmail.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.